Warranty & Services
Updated September 15, 2019
References to Acquire™ or HEAT ROLL™ herein refer to Acquire Industries Ltd. or its affiliates, subsidiaries and designees as deemed appropriate by Acquire Industries Ltd. (“Acquire™”).
Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.
Disclaimers and Limitation of Liability
By using the Acquire™ web site, you expressly agree that use of the Acquire™ web site is at your sole risk. The Acquire™ web site is provided on an “AS IS” and “as available” basis. Neither Acquire™ nor affiliates, subsidiaries, or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, “Associates”) warrant that use of the Acquire™ web site will be uninterrupted or error-free. Neither Acquire™ nor its Associates warrant the accuracy, integrity or completeness of the content provided on the Acquire™ web site or the products or services offered for sale on the Acquire™ web site. Further, Acquire™ makes no representation that content provided on the Acquire™ web site is applicable to, or appropriate for use in locations outside of the United States. Acquire™ and its Associates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. No oral advice or written information given by Acquire™ Associates shall create a warranty. Some jurisdictions do not allow the exclusion or limitation of certain warranties, so the above limitation or exclusion may not apply to you.
Under no circumstances shall Acquire™ or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Acquire™ web site, including but not limited to reliance by you on any information obtained from the Acquire™ web site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of Acquire™ has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the Acquire™ web site. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Errors on Our Site
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Acquire™ reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Acquire™ will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Acquire™’s Return Policy.
Prices and offers are subject to change without notice.
Acquire™ does retail business in the United States and internationally. Acquire™ collects and remits sales taxes and applicable duties as required by law. If you have tax-exempt status, please contact us for details. You will be required to provide your state tax-exempt certification prior to purchase. Please note: Acquire™ reserves the right not to sell to resellers.
Paying for Your Order
You may pay for your orders with major credit cards issued in the United States of America or other international jurisdictions. Currently, we accept Visa®, MasterCard®, American Express®, PayPal® and Apple Pay®.
All orders placed on this site are subject to product availability and will be shipped according to Acquire™’s shipping policy.
In the rare event that your order never arrives, notification of lost items must be received within 30 days from receipt of the confirmation e-mail.
We offer FREE ground shipping on orders $499 or more shipped within the 48 contiguous United States.
Service & Access Policy
In purchasing components or products from Acquire™ you agree to provide access to these goods as required for inspection and service before, during or after installation and commissioning. Acquire™ reserves the right to ensure compliance as required by law within the jurisdiction where the goods are commissioned. Please note: Acquire™ reserves the right not to service through unauthorized resellers.
Validating Your Order
After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order.
Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Acquire™ web site reserves the right at any time after receipt of your order to accept or decline your order for any reason.
All sales made through the Acquire™ web site are subject to Acquire™’s return policy. If you are not satisfied with your purchase or you purchased too many or the wrong size, simply return* the new and unused items** in the original packaging with postage prepaid within 100 days of purchase.
* Acquire™ offers 100% refund of your entire purchase within 60 days from the order date for the brand new and unused items in resalable condition. Buyer is only responsible for any expedited shipping charges and return shipping.
** Items must be unused, uncut, and in original condition.
For more information about our Shipping and Return Policy click here or contact us for details.
Check the appropriate product warranty page to view the related warranty or contact us for details.
We reserve the right to reject any order you place with us, and/or or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you gave us when you placed the order.
Order Limitations/Limited Quantities
Acquire™ may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. Acquire™ also reserves the right to reject any order you place with us. These restrictions may include orders placed by the same Acquire™ web site account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or billing address provided at the time the order was made. Acquire™ reserves the right to limit or prohibit sales to dealers.
Termination of Use
Acquire™ may, in its sole discretion, terminate your account or your use of the Acquire™ web site at anytime. You are personally liable for any orders that you place or charges that you incur prior to termination. Acquire™ reserves the right to change, suspend, or discontinue all or any aspects of the Acquire™ web site at any time without prior notice.
Acquire Industries Ltd.
439 University Ave. Suite 533
Toronto, ON M5G 1Y8
Tel: 1-855-765-4328 (HEAT)